DNA (Did Not Attend ) Policy

Riverside Highland Medical Group is committed to ensuring that the best possible service is provided to all patients registered with the Practice.  As with many other GP surgeries we are experiencing a high level of demand for our services.  We understand that it can sometimes be difficult to get a routine appointment with a GP or Nurse however, one thing that makes this increasingly difficult to overcome is the problem of missed appointments ie DNAs.

A ‘DNA’ (Did Not Attend) is an occasion on which a patient does not attend a booked appointment with a member of the practice team without contacting the surgery to cancel prior to the appointment time.

It is disappointing when an appointment is not utilised when a patient does not turn up and has not contacted the Practice to cancel the appointment in order for it to be allocated to another.

Patient non-attendance at a booked appointment adversely impacts on Practice staff and its patients in the following manner:

• The DNA patient takes the appointment slot of another patient who could have attended.
• Increases waiting time for appointments.
• The time and personnel required to follow-up and rebook DNA patients diverts Practice staff from other duties and is therefore a waste of resources.

Please click below to read the full policy

RHMG DNA Policy