Violence and Aggression Zero Tolerance Policy

Riverside Highland Medical Group is committed to providing a safe and secure environment for both staff (clinical and non clinical) and patients.

Our Staff work here to care for others – being victims of violence is not part of their job.

This organisation fully supports NHS Scotland’s Zero Tolerance Campaign and any form of violence will not be tolerated.

We ask you to treat your Clinicians and their staff courteously at all times.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

RHMG Violence and Aggression Zero Tolerance Policy